While communication by itself is a vast area, there are always a few factors that matter in any project, which determine how does a PM make the customer feel comfortable and earn their confidence. This session touches upon a few of those aspects from the speaker’s experience of working with multiple customers, both external and internal to the organization.

What the audience will gain from this presentation
• Fundamental factors that affect communication
• Developing a communication plan for the project
• Tailoring the communication to the target audience
• Communication in special circumstances


About the speaker

Madhusudana works for Sasken Technologies Ltd as a program manager. He has experience in software development, product support, project management, and program management areas in Application development, Telecommunication and Automotive domains. He also has experience of leading the project management office.