PM Essence

Work Performance – Now and then   
Namita Gupta, PMP, PMI-ACP (UIDAI) 

There is one more dimension into PMBOK 5 edition changes, over knowledge area (KA), process group (PG) and processes. That is Work Performance Information and Measurement definition changes. This blog will not have textual explanation. Rather more of pictorial views of concepts. Let's understand first what the view of this in PMBOK 4th edition was few important points to note:



Work Performance Information is not going as input to all the monitoring and control processes. E.g. verify scope

Work performance information is going as input to executing process “Perform QA”. So confusing

Work performance Information as well as Work performance measurement both are input to report performance process :-S

Work Performance Measurement is input only to 2 processes Perform Quality Control process and of course Report Performance process


What is the new thought process on it by PMI in PMBOK 5th Edition? PMBOK 5th edition has aligned the thoughts of performance data, Work performance Information and performance reports on DIKW (Data, Information, Knowledge and Wisdom) model of knowledge management. What is DIKW model?


1. Data comes in the form of raw observations and measurements (Work Performance Data)

2. Information is created by analyzing relationships and connections between the data. It is capable of answering simple "who/what/where/when/why" style questions. Information is a message, there is an (implied) audience and a purpose (Work Performance Information)

3. Knowledge is created by using the information for action. Knowledge answers the question "how". Knowledge is a local practice or relationship that works. (Work Performance Reports)

4. Wisdom is created through use of knowledge, through the communication of knowledge users, and through reflection. Wisdom answers the questions "why" and "when" as they relate to actions. Wisdom deals with the future, as it takes implications and lagged effects into account (Lessons Learnt)


Keeping this in mind PMBOK 5 has come up with 3 work performance dimensions to improve consistency, clarity about project data and how it flows from one process area to other during full SDLC. They are


Work Performance Data which is equivalent to DATA in DIKW


Work Performance information which is equivalent to Information in DIKW


Work performance reports which is equivalent to Knowledge in DIKW


There is nothing referring to Wisdom as such but this is not less than having lessons learnt at Organization level and create overall wisdom base of organization to make principles for future projects.

Considering this PMBOK 5th Edition create relationship of work performance data, information & knowledge across processed in following way:
Looking at this, Now in PMBOK 5th edition, it's very clear from where work performance details are coming and where it's going.
No more confusion, no more hard time remembering what is input to what and what is output of what. All questions towards 4th edition structure are answered well. Let's see how
Work Performance Data is going as input to all the monitoring and control processes except M&C project work for obvious reason. M&C project work will deal with Work Performance Information.
WPI (Work Performance Information) is not going to any Executing Process Group process Work performance Information is input to only one process that is M&C project work Work Performance Reports are input to much vast area of processes as mentioned above
This overall consistency and clarity has significantly handled all the tough times for future PMP aspirants.